Exchange & Shipping Policy
Cozy Intentions, has our customers satisfaction in our hearts! If for some reason you are not 100% satisfied with your purchase we will do everything we can to ensure excellent customer service. Please review our simple exchange policy for more information.
Please note *Items are best cared for by washing in cold water and hanging/laying flat to dry.
Sale items are final sale, no exceptions.
Shipping is non-refundable, unless there is a mistake on our end.
All items are inspected and shipped in excellent condition, however if you feel you have received a damaged item please contact us within 3 business days of receiving your item. If you do not contact us about the issue within the 3 days we will not be able to help you with this issue. Please make sure to inspect your items as soon as they are delivered, again – your satisfaction is important to us!
The shipping costs will be covered by the customer if items are exchanged for reasons other than damaged goods.
- Canada wide flat rate: $10
- USA wide flat rate: $15
- Orders over $150 Canada or US receive free shipping
Have a Cozy Day!
Please contact sales@cozyintentions for all shipping and exchange questions.